Contact Center1 MIN READ

Average Delay to Abandon

November 11, 2020 By LinkLive
  • LinkLive
  • November 11, 2020

Call center metrics: The Average Delay to Abandon is the average time between when a customer reaches an interactive voice response (IVR) system in a call center, and when the customer hangs up from that IVR. This metric is typically used in the telecommunications industry, as well as other industries that use IVR systems.

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