Contact Center1 MIN READ
Average Delay to Abandon
Call center metrics: The Average Delay to Abandon is the average time between when a customer reaches an interactive voice response (IVR) system in a call center, and when the customer hangs up from that IVR. This metric is typically used in the telecommunications industry, as well as other industries that use IVR systems.
Looking Back: How Today’s Nursing Shortage Crisis Came to Be
CCaaS: How it Started and Where it’s Going
Jack Henry 2022 Takeaways: Balancing human relationships with digital engagement
