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2nd Party Integrations

We make it easy to put your private data (from your other partners like a CRM, a Banking Core, or a Medical EHR) to work right within your LinkLive instance, allowing you to elevate your business’s efficiency, maximize productivity, and drive growth through seamless connections.

Streamlined Workflows

For efficiency, speed, and productivity – without any annoying blockers.

Customization

To enhance the customer and employee experience and deliver custom workflow with better outcomes.

Faster Resolution

Use historical context and deep insights to get the right answer right away.

Upselling

Unlock opportunities to deepen customer commitment.

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Channel Integrations
for Every Institution

Embedding digital customer service features into top digital banking platforms like CSI, FIS, Fiserv, NCR, and Q2 enhances customer service context and provides access to critical customer data at a moment’s notice. Integrating with top EHR platforms like Epic reduces the reliance on legacy technology and input error while shortening time to care. Tapping into popular CRM systems provides access to the customer journey and shortens handle times.

Seamless Experience

Integrate with existing digital platforms to create a unified, convenient, accessible customer journey.

Increased Efficiency

View all previous conversations with your customer to provide context to the agent and improve the outcome.

Personalization

Tailor digital customer service to individual needs in real time, improving experiences and increasing loyalty.

Collaboration

Integrate your contact center with employee collaboration solutions to improve communication between teams and expedite resolution.

Our partnership with LinkLive Healthcare is truly collaborative. They listen to our needs and pain points, then work with us to assure that Fairview’s patient transfer process remains successful.

Cheryl Bloom

Manager, Patient Flow at
Fairview Health Services

LinkLive’s single interface makes it very easy for our agents to switch between modes on the fly, share files, co-browse, and schedule a follow-up. It absolutely has resulted in better customer experience.

Matt McGrail

Customer Service Center Manager at
a major financial services firm.

Linklive has been so responsive and quick to support us. Their focus on innovation is exciting and we know that we can rely on them to help us continue to improve our digital customer service.

Laurie Aspinwall

Assistant Vice President
Service Center Manager, Newburyport Bank

Case Studies

Serving Hundreds of Global Enterprises

Read about the firsthand experience of some of the hundreds of companies who enjoy LinkLive every single day.