AI that matters in action: how it works
See how intelligent, human-centric solutions empower your agents, support your supervisors, and impress your consumers.
Smart Self-Service
Agents spend too much time responding to simple, repetitive inquiries. This leads to frustration and burnout.
Conversational AI contains up to 80% of these interactions, freeing your staff for high-value conversations and making more engaged, happier agents.
Guided Answers
Your agents waste valuable time manually searching your knowledge base or other information sources while serving customers.
LinkLive analyzes the conversation, mines internal sources, and provides responses to the agent to share—all in real time.
Conversation Summary
Agents are simultaneously listening to consumers, taking notes, and trying their best to provide rapid, accurate responses.
LinkLive intelligently summarizes detailed conversations without bias, so the agents don’t have to – all with the ability to integrate to your CRM.
Real-Time Translation
Your customers don’t always speak the same language as your agents—but hiring multilingual agents is challenging and costly.
LinkLive translates text-based conversations to and from 75 of the most common languages in the world.
Supervisor Support
Supervisors struggle to oversee multiple agents and hundreds of conversations in real-time, which can lead to being reactive instead of proactive.
LinkLive analyzes consumer sentiment and agent tone to alert supervisors so they can intervene when needed to ensure successful conversations.
Workforce Intelligence
Managing agent schedules in a spreadsheet is a nightmare—often leaving you over- or understaffed at critical times.
LinkLive analyzes your contact center’s call volumes at several key points in time to accurately predict workforce levels, so you meet your SLAs and your budget goals.
AI that matters is smart, secure, and scalable
LinkLive’s intelligent customer engagement platform is used by clients in the world’s most regulated industries—organizations of any size and scope. We feature best-in-class security and compliance with the most stringent security regulations, including HITRUST, HIPAA, SOC2, and more.
LinkLive deploys proprietary front-end architecture with security hardening, strong access controls, and real-time application performance and session border controls. End-to-end encryption for data in transit and at rest, combined with a complete audit trail, ensures that customer conversations are secure and compliant with internal controls and external regulations. Learn more about our security philosophy.
“There’s an eagerness to embrace AI. AI offers promise and business potential that organizations are eager explore. That makes it likely they could move too fast and put too much trust and too much data into these systems without fully understanding the risks. We cannot afford to overlook the need for proper assurances that AI systems are secure.”
Jeremy Huval
Chief Innovation Officer @ HITRUST
Hear how real customers benefit
from our intelligent platform
Conversation Summary
Slash wrap-up time by 50% with intelligent summaries ready. LinkLive summarizes without bias and can give back 30 minutes to agents every day.
Conversational
AI
AI
Contain up to 80% of common inquiries, freeing agents to focus on the conversations that matter.
Workforce Management
Predict session activity with up to 90% accuracy, ensuring the right staff are available at the right time.
Amplify agents
With LinkLive Agent Assist AI, agents are able devote more attention to your customers and generate high-value conversations—while the compliant AI works tirelessly in the background.
Agent Assist AI provides:
- Automated, real-time language translation
- Automatic, intelligent conversation summaries
- Informed, contextual response suggestions
- Real-time sentiment analysis
Supercharge supervisors
Enable contact center supervisors to see the entire scope of contact center operations, coach agents, and ensure customer conversations are on track.
Performance AI offers:
- Accurate workforce management forecasting
- Automated quality assurance sampling and reporting
- Sentiment analysis with smart coaching notifications
- Intelligent routing via an interactive virtual assistant
Captivate customers
Modern consumers want digital self-service—until they don’t. Offer the convenience of 24/7/365 support for common inquiries, with a seamless transition to a human (during operating hours) if needed.
Conversational AI delivers:
- Conversational digital assistance 24/7/365
- Up to 80% containment of common, repetitive inquiries
- Contextual, frictionless transfer to a human agent
