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Full Range of
Collaboration Tools

Give your agents a full suite of tools, enabling them to handle customer inquiries and interactions more efficiently and effectively. Improve resolution times, reduce customer frustration, and enhance the overall customer experience.

Any Channel Communication

Integrate all your communication channels, from voice and email, to chat, SMS and social media. Provide a seamless and consistent experience for customers.

Desktop Sharing

Improve a live session by directing the caller to securely share their desktop with no downloads or applications, allowing everyone to see the same content.

Co-Browsing

Empower agents to view and interact with a customer’s browser in real-time, making it easier to guide them through complex processes or online transactions.

Performance Dashboards

Give agents and supervisors a real-time view of standard performance metrics, such as call volume, handle time, and other queueing metrics. Get key insights and identify areas for improvement.

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Advanced Queue
Management System

Help customers more efficiently and effectively.

Our advanced queue management system uses speech analytics and performance AI to enhance call center efficiency with intelligent call routing, tone or topic based queue re-prioritization, and data integrations to offer hyper-personalized service.

See the demo

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Voice & Video Media Services

Voice and video services are configurable features on top of the advanced queuing system.

Configure IVRs and route voice calls with natural language processing and integration capabilities that include conditional, predictive, and intent routing.

See the demo

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Skills-Based Routing

Ensure that calls are directed to the most appropriate agent based on their skills, experience, and availability. Trust that customers are connected to agents who are best equipped to handle their inquiries, leading to faster and more accurate resolutions.

See the demo

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Workforce
Management

Give supervisors and agents the tools they need. Boost efficiency through accurate forecasting, scheduling, adherence monitoring, skill-based routing, agent schedule self-service options, automation, and performance tracking.

See WFM in action

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Integrated,
Multimedia Campaign
Management

Maximize outbound campaign success with TCPA-compliant Campaign Management for appointment reminders, payments, and more. Efficiently manage campaigns, automate dialing, intelligently route calls, monitor in real-time, and track performance for optimal results. All this with multiple types of campaign modes with the configurability required to drive agent efficiency and customer experience.

See the demo

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Agent Assistance

Help your agents be the best versions of themselves. Equip them with knowledge management tools, real-time coaching, sentiment analysis, contextual guidance, automated workflows, customer data, and cutting-edge collaboration options. All driven by AI.

See the demo

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Automated Reporting
& Analytics

Understand what’s working (and what isn’t), and act accordingly. Access real-time metrics, performance tracking, trend analysis, forecasts, and customer insights. Generate customizable reports for data-driven decision-making.

See the demo

Our partnership with LinkLive Healthcare is truly collaborative. They listen to our needs and pain points, then work with us to assure that Fairview’s patient transfer process remains successful.

Cheryl Bloom

Manager, Patient Flow at
Fairview Health Services

LinkLive’s single interface makes it very easy for our agents to switch between modes on the fly, share files, co-browse, and schedule a follow-up. It absolutely has resulted in better customer experience.

Matt McGrail

Customer Service Center Manager at
a major financial services firm.

Linklive has been so responsive and quick to support us. Their focus on innovation is exciting and we know that we can rely on them to help us continue to improve our digital customer service.

Laurie Aspinwall

Assistant Vice President
Service Center Manager, Newburyport Bank

Case Studies

Serving Hundreds of Global Enterprises

Read about the firsthand experience of some of the hundreds of companies who enjoy LinkLive every single day.