LinkLive Customer Success Story Spotlight: Neighbors Federal Credit Union |  LEARN MORE

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A Rich Library of
Intelligent Assistants

Our Intelligent Digital Assistants enhance call center efficiency and performance with a host of advanced capabilities. Access our library of bots with 1,000s of chat or voice pre-built intents, spanning multiple industry events.

Natural Language Processing

Empowers intelligent digital assistants to understand and interpret customer queries, providing accurate responses.

Personalized Interactions

Enhance customer experiences by tailoring conversations based on individual preferences, history, and past interactions.

Multichannel Support

Enables customers to communicate seamlessly via voice, email, chat, SMS, and social media, offering preferred options and maximizing satisfaction.

Automate the Routine

Save time and focus by automating data entry, appointment scheduling and responses to frequently asked questions.

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Every Messaging
Channel Covered

LinkLive messaging services – including social channels, chat, SMS, and secure mail – enhance contact center performance by enabling real-time or asynchronous communication, chat bots for automation, and trend analysis to provide optimal recommendations for successful resolution.

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Full Range of Agent Collaboration Tools

Empower agents with a full suite of tools, enabling them to handle customer inquiries and interactions more efficiently and effectively. Collaborating with customers through co-browse, desktop sharing and secure file transfer will improve first call resolution rates, reduce customer frustration, and enhance the overall customer experience.

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Rich Multimedia
Conferencing & eSign

Leverage video conferencing and a full digital lobby to connect with your customers. Improve customer service by facilitating real-time face-to-face interactions, personalized experiences, technical support, and a virtual workspace for collaboration and knowledge sharing among call center agents or licensed professionals. Close the deal with eSign tools for faster electronic document signing.

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Dynamic Appointment Scheduling

Utilize agile appointment scheduling services to improve customer experience, adding the convenience of scheduled phone calls or in-person and virtual visits– helping call center agents and licensed professionals deliver better, more personalized service to their customers.

See it in action

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Enterprise Message Routing

Enterprise message routing integrates the security of LinkLive with common enterprise email gateways, providing control, security, and compliance while improving organizational efficiency. Simplify communication, reduce audit complexity, and streamline processes, by ensuring secure content exchange between consumers.

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Our partnership with LinkLive Healthcare is truly collaborative. They listen to our needs and pain points, then work with us to assure that Fairview’s patient transfer process remains successful.

Cheryl Bloom

Manager, Patient Flow at
Fairview Health Services

LinkLive’s single interface makes it very easy for our agents to switch between modes on the fly, share files, co-browse, and schedule a follow-up. It absolutely has resulted in better customer experience.

Matt McGrail

Customer Service Center Manager at
a major financial services firm.

Linklive has been so responsive and quick to support us. Their focus on innovation is exciting and we know that we can rely on them to help us continue to improve our digital customer service.

Laurie Aspinwall

Assistant Vice President
Service Center Manager, Newburyport Bank

Case Studies

Serving Hundreds of Global Enterprises

Read about the firsthand experience of some of the hundreds of companies who enjoy LinkLive every single day.