LinkLive Recognized in Forrester CCaaS Landscape Report | LEARN MORE

Why LinkLive?
Platform
- - PRODUCT
  - LinkLive Core
    
    Use a current, secure platform with pre-built workflows, delivering impressive outcomes.
  - Digital-First Communications (DCS)
    
    Agents seamlessly support customers though integration.
  - Contact Center as a Service (CCaaS)
    
    Manage contact center securely, compliantly, optimally.
  - Integrations
    
    LinkLive integration elevates service, boosts productivity.
  - Enterprise Communications
    
    Utilize top tools, enhance performance, efficiency.
- - Experience how you can use LinkLive to power secure customer engagement.
    
    Request a demo
Solutions
- - Be There for Customers
    
    Get the elegant, frictionless solution you need to deliver optimal CX.
  - Empowering Agents
    
    Equip your agents with the features they need to deliver optimal CX.
  - Mobile Workers
    
    Unlock compliant communications for on-the-go professionals in dynamic fields.
  - Optimizing for Supervisors
    
    Give supervisors what they need to thrive.
  - Enterprise Users
    
    Onboard a platform tailor-made to handle modern enterprise users.
  - Administrators
    
    Administrators can leverage modern solutions and features.
- - Experience how you can use LinkLive to power secure customer engagement.
    
    Request a demo
Industries
- - INDUSTRIES
  - Healthcare
    
    Secure, HIPAA-compliant communications combined with AI-powered patient outcomes improvement.
  - Finance
    
    Enable successful customer journeys through consistent and personalized service across all channels.
  - Manufacturing
    
    Address your customers most pressing needs with advanced contact center solutions.
  - Education
    
    Allow students, families and staff to communicate seamlessly.
  - Retail
    
    Deliver on the highest customer expectations with most secure and compliant CCaaS available.
  - Government
    
    Help government agencies and departments better serve their communities.
- - Celebrating LinkLive, The Future of Customer Engagement
    
    Learn more
Resources
- - RESOURCES
  - Resource Center
    
    Deepen your knowledge of enhancing customer experiences with our curated resources.
  - Blog
    
    Stories about the future of digital engagement.
  - Case Studies
    
    Discover how businesses like you use LinkLive to support and engage customers.
  - Ebooks & Whitepapers
    
    Discover ebooks, guides, and whitepapers full of insight.
  - Webinars
    
    Exploring topics and themes around modernizing customer experiences.
- - Celebrating LinkLive, The Future of Customer Engagement
    
    Learn more
Packages

LinkLive-homepageQuadrantImage_v2

Future Proof Your Communications

Transform your organization with digital-first and all channels required.
Put your team in control with successful conversations.
Integrate AI that Matters for your Agents and Supervisors.

TRUSTED BY INDUSTRY LEADERS

Who Trusts LinkLive?

Over 1,100 clients requiring secure, successful conversations

Call Center

Navigate across all channels, including digital, voice, and knowledge from a single AI-enabled platform.

Digital Customer Service

Accelerate digital transformation with chat, AI-chatbot, secure mail, cobrowse, and more.

Enterprise & Hybrid

Connect all employees across the organization with a modern and secure communications platform.

Homepage - horizontal image - 1-v2

REDUCED
COSTS

80%

reduction in hardware

Neighbors FCU

BETTER
CX

80%

calls answered in 15 seconds

Fairview

IMPROVED
EFFICIENCY

30 SEC

reduction in AHT

North Memorial Health

Unlock the best outcomes

10 / 10 Support

“I would give [LinkLive] a 10 out of 10… The effort and investment that LinkLive staff makes in working with customer to make it as perfect as possible is what makes it a 10”

Emily Aubele
Quality Assurance Director @ United Way of Pennsylvania

Reduce Overall Costs

“[LinkLive] has reduced our TCO by 5%”

Susan Langley
President @ ECU Credit Union

Standing Out Above All The Rest

“LinkLive is something that you should keep in the forefront and put them in amongst the big names”

Laurie Aspinwall
VP Service Center & Digital Banking Manager @ Newburyport Bank

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We pride ourselves on our compliance
and security certifications

LinkLive_SOC2Certified

LinkLive_PCICertified

LinkLive_HIPAACompliant

LinkLive_HiTrustCertified