Highly-Secure, AI-Enabled Communications Platform | LinkLive

LinkLive Surpasses 1,100 Customer Milestone, Expands Agentic AI Platform for Secure, Outcome-Focused CX Read Now>>

Why LinkLive?
- - Connect With Trust™
    
    LinkLive secures every conversation with built-in compliance—trusted by regulated industries.
  - AI That Matters
    
    Enhance agent efficiency with AI that supports, not replaces, human service.
  - Results and Outcomes
    
    Boost team performance and customer satisfaction with tools that drive real results.
  - Built for Your Industry
    
    Purpose-built features for finance, healthcare, and other high-trust sectors.
  - The LinkLive Difference
    
    All-in-one, secure, and reliable—LinkLive delivers what others can’t.
  - Journey Engine
    
    Orchestrate secure, personalized CX with advanced AI designed for regulated industries.
- - See the LinkLive Difference
    
    Why LinkLive
Platform
- - LinkLive Core
    
    Use a current, secure platform with pre-built workflows, delivering impressive outcomes.
  - Digital-First Communications (DCS)
    
    Agents seamlessly support customers though integration.
  - Contact Center as a Service (CCaaS)
    
    Manage contact center securely, compliantly, optimally.
  - Integrations
    
    LinkLive integration elevates service, boosts productivity.
  - Enterprise Communications
    
    Utilize top tools, enhance performance, efficiency.
  - Agent CoPilot
    
    Real-time insights and suggestions that empower smarter, faster agents.
  - Chatbot IVA
    
    AI-enabled virtual assistant for secure, personalized 24/7 customer support.
  - Voice, Video, & Messaging
    
    Secure voice, video, and messaging for confident communication.
  - Chat, SMS, & Secure Mail
    
    Secure chat, SMS, and mail for faster, more personalized communication.
  - Knowledge Base
    
    Puts real-time knowledge at your team’s fingertips for faster, smarter support.
- - Experience how you can use LinkLive to power secure customer engagement.
    
    Request a demo
Solutions
- - Be There for Customers
    
    Get the elegant, frictionless solution you need to deliver optimal CX.
  - Empowering Agents
    
    Equip your agents with the features they need to deliver optimal CX.
  - Mobile Workers
    
    Unlock compliant communications for on-the-go professionals in dynamic fields.
  - Optimizing for Supervisors
    
    Give supervisors what they need to thrive.
  - Enterprise Users
    
    Onboard a platform tailor-made to handle modern enterprise users.
  - Administrators
    
    Administrators can leverage modern solutions and features.
- - Experience how you can use LinkLive to power secure customer engagement.
    
    Request a demo
Industries
- - Healthcare
    
    Secure, HIPAA-compliant communications combined with AI-powered patient outcomes improvement.
  - Finance
    
    Enable successful customer journeys through consistent and personalized service across all channels.
  - Social Assistance
    
    Supporting 211s, 988s, and community programs with AI-enabled tools that improve service delivery and care.
  - Retail
    
    Deliver on the highest customer expectations with most secure and compliant CCaaS available.
  - Government
    
    Help government agencies and departments better serve their communities.
- - Celebrating LinkLive, The Future of Customer Engagement
    
    Learn more
Resources
- - Articles
    
    Expert insights to inspire better communication.
  - Blog
    
    News, tips, and stories from the LinkLive community.
  - Case Studies
    
    See how real clients achieve success with LinkLive.
  - Ebooks
    
    In-depth guides for modern engagement strategies.
  - Events
    
    Meet us at key industry events and conferences.
  - Infographics
    
    Quick, visual breakdowns of key concepts.
  - Podcasts
    
    Hear from innovators shaping secure communication.
  - Recordings
    
    Watch past webinars, demos, and events anytime.
  - Reports
    
    Research and insights to guide your strategy.
  - User Guides
    
    Step-by-step help for getting the most from LinkLive.
  - Webinars + Videos
    
    Join live or explore expert-led videos anytime.
  - Whitepapers
    
    Deep dives on trends in secure digital engagement.
- - LinkLive Strengthens Leadership Team Following Record Growth Year
    
    Learn more
Packages

TRUSTED BY 1,100+ INDUSTRY LEADERS

VIRTUAL
ASSISTANT

86%

containment

AGENT
ASSIST

40%

Reduced AHT

POST-CALL
ANALYTICS

78%

First Call Resolution

Customer Engagement Platform

Enable your teams to deliver compliant, personalized service through intelligent support and seamless communication no matter where they work.

Journey Orchestration Engine

Deliver efficient, compliant, and personalized experiences through adaptive digital labor powered by specialized bots.

Modular AI Optionality

Get the full AI-centric CX suite, or enhance what you have with standalone components. No rip-and-replace required.

See It in Action

“Our goal was to consolidate as many communication capabilities as possible into one product and relationship. That’s been a success.”

Steve Schexnayder

Chief Information Officer, Neighbors Federal Credit Union

“Choosing LinkLive was a no-brainer. Having everything in one channel makes it so much easier for our agents—they don’t have to switch between different platforms, which keeps service smooth and efficient.”

Kimmee Garcia

Digital Customer Support Manager, CSI

“Vendors are always telling me they work with Epic, but once I ask them specifics, they say they change to saying they could work with Epic. But LinkLive got us full functionality with Epic in just four months.”

Scott Dorow

Director of Call Center Operations, North Memorial Health

"We received the Inform Innovation award for our AI chat translation solution developed in collaboration with LinkLive. This helped our employees and allows us to raech more residents in the community.”

Emily Aubele

Vice President, PA 211, United Way of Pennsylvania

“With LinkLive, our reporting of metrics around calls and the efficiency of our reps has dramatically improved.”

Kathy Greer

SVP Retail Executive Manager, INB

“Before LinkLive, our support was split across multiple systems, making it harder for both staff and members. LinkLive makes us faster, more flexible, and better equipped to meet member needs.”

Mark Bradley

CSME, VP Marketing & Business Development, Credit Union of New Jersey

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Connect with Trust™

LinkLive is committed to data security, privacy, and ethical AI practices, all backed by HITRUST r2 certification and industry-leading compliance.

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