Voice IVA
Real-Time Translation
Support 75+ languages with instant, bi-directional AI-powered translation.
Automated Workflows
Agentic workflows orchestrate how AI agents access systems, retrieve data, take action, and execute secure updates.
Knowledge Base Accuracy
Deliver consistent, compliant answers aligned with your approved knowledge base.
Authentication and Fraud Prevention
Protect against fraud with caller identity checks, multi-factor authentication, and trusted partner integrations.
Effortless Agent Escalation
Seamlessly connect callers to live agents while maintaining full conversation context and quick view summaries.
Post-Call Intelligence
Generate summaries, transcripts, and analytics for continuous optimization.
Why Organizations Choose Voice IVA
- Automate Inbound Calls Deflect up to 40% of routine inquiries, freeing agents for high value work.
- 24/7 Personalized Support Deliver fast, knowledge-driven responses with real-time context and accuracy anytime without increasing staff.
- Boost First-Call Resolution Reduce handle time by up to 60% and improve resolution rates by up to 80% leveraging intelligent workflows.
- Improve Containment Securely resolve up to 86% of routine interactions with self-service automation.
- Security You Can Trust Built on LinkLive’s HITRUST r2-certified platform for unmatched security, compliance, and peace of mind.
- Smarter Live Agent Hand-off Agents pick up conversations with full context, saving time and making escalations seamless.
- AI Native IVA + CCaaS Platform Use LinkLive’s all-in-one solution for AI workflows, agents and contact center operations or pair the LinkLive IVA with your existing CCaaS provider.
Purpose-Built for Regulated Industries
More than 1,100 financial and healthcare organizations rely on LinkLive. Its AI-powered Voice IVA is designed for high-stakes environments where security, accuracy, and responsiveness cannot be compromised.
Deployed on a HITRUST r2-certified platform, Voice IVA delivers secure, multilingual engagement, intelligent escalation, and fully auditable conversations, while protecting sensitive data and ensuring compliance at every step.
See Voice IVA in Action
Smarter, faster, and more secure conversations over the phone channel.
Discover the Benefits of Voice IVA
See how LinkLive’s Agentic AI-powered Voice IVA transforms the voice channel with real-time translation, knowledge accuracy, and seamless agent escalation. This brochure highlights how secure, personalized automation can reduce costs, improve containment, and elevate customer experiences across regulated industries.