Built for Trust


The LinkLive team has been combining contact center excellence and AI expertise for 20 years. During that time, we have achieved a customer retention rate of over 90%, while always remaining at the cutting-edge of innovations in AI and software developments.

Timeline of Innovation for LinkLive.ai

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  • Pioneering encrypted chat launched, utilizing direct and telecom VARs

 

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  • LinkLive born – we encrypted mail and digital customer service added

 

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  • Voice features added to LinkLive
  • 1.1M Series A funding
  • Growing and scaling customer base

 

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  • LinkLive Cloud CCaaS platform released

 

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  • SOC 2 Type I certification earned

 

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  • HITRUST CSF certification, SOC 2 Type II certification earned

 

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  • Closed 7M in financing
  • Over 500 customers

 

2022
  • Invictus Growth Partners acquires LinkLive
  • Expanded C-Suite Management Team

 

  • Shortlisted for APPEALIE SaaS Award
  • Surpasses milestone 600th banking customer

 

2023
  • John Lynch appointed as CEO

 

  • Over 675 customers
  • Launch Mobile App

 

2024
  • HITRSUT r2 2nd Year in a row
  • LinkLive recognized in Forrester Report
  • Over 800 customers

 

2025
  • Over 1,100 customers
  • Connect with Trust Trademark secured

 

Our Leadership Team

At LinkLive, our values connect with TRUST. Meet our leadership team.

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John Lynch

CEO

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Lee Constantino

Chief Financial Officer

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Julie Dang

Chief Revenue Officer

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Andy Bird

Chief Product & Technology Officer

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Mark Pietras

Co-Founder & Chief Architect

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Patrick Reetz

Chief Growth Officer

NatePeace

Nate Peace

SVP Customer Success & Service Delivery

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Julie Hsu

SVP Marketing

Our Board Members

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John DeLoche

Co-Founder & Managing Partner, Invictus Growth Partners

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William Nettles

Co-Founder & Managing Partner, Invictus Growth Partners

Ashish Koul2

Ashish Koul

Executive Chairman, Invictus Growth Partners

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Darryl Kelly

Board Member

About_Perry Price

Perry Price

Founder and Board Member

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John DeLoche

Co-Founder & Managing Partner, Invictus Growth Partners

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William Nettles

Co-Founder & Managing Partner, Invictus Growth Partners

Ashish Koul2

Ashish Koul

Executive Chairman, Invictus Growth Partners

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Darryl Kelly

Board Member

About_Perry Price

Perry Price

Founder and Board Member

LinkLive by the Numbers

20+

years of successful product delivery.

600+

financial insitutions rely on LinkLive.

1bn+

secured customer sessions to date.

10+

years as a customer engagement leader.

30m+

patients served by our healthcare platform.

80m+

digital banking users served.