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The essentials for engaging with customers

Faster & more cost-effective customer engagements​

The singular most effective customer loyalty & growth platform​

Essential

For Sales, Service & Support

Includes:

  • SMS, Chat, Voice & Video

    Secure chat for connecting customers and agents + ability to add voice, video, file attachments, and desktop share

  • Secure Mail

    Secure mail for connecting customers to your business with easy integration to corporate messaging

  • Customer Journey History

    Contextual client support with 360 historical view to all LinkLive interactions across chat, voice, phone SMS or secure mail 

  • Workforce Management

    Automatically generate schedules and compare actuals to forecasts while managing requests for sick time and unplanned time off

  • AI ChatBot

    Conversational AI chatbot for automated FAQ responses and two-way contextual flow

  • Enterprise Messaging Routing

    Integrate Secure Mail, file attachments and media directly within your Microsoft Office 365 or Gmail client

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Most
Popular

Premium

For Bankers / Branch Users & Licensed Providers

Includes Essential & More:

  • Customer Journey History with 2nd Party Data

    Expand LinkLive 360 historical views with 2nd party data  and integrate with CRM and other customer data sources

  • Conversational AI Library Of Bots

    Library of Conversational AI user experience with 1000s of chat or voice based prebuilt intents

  • Premium Reporting

    Monitor your KPIs that matter most with real-time performance solutions

  • Appointment Scheduling

    Customer appointments and integrations to Exchange, Outlook 365 & Gmail

  • Multimedia Conference Rooms

    Personal digital conferencing rooms for Agents and Professionals to  collaborate with customers

  • Social Channels

    Expand your reach by connecting LinkLive to your social channels

  • CRM Integration

    Integrate your 2nd party data into LinkLive for customers and agents across all channels

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Premium +

For All Users

Includes Premium & More:

  • Contact Center as a Service

    Omnichannel, digital first contact center for connecting customers and agents

  • Enterprise Unified Communications as a Service

    Omnichannel communications and collaboration solution for all users across the organization

  • Multimedia Campaign Management

    Automate outbound customer and prospect engagement via voice and SMS

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Compare All Plans and Features

LinkLive Packages Breakdown

Customer Engagement Platform Essential
Most Popular
Premium 		Premium +
SMS & Webchat with Multimedia & Skills-Based Routing
AI Engine
Digital Channels Enterprise Message Routing
End to End Single Threaded Customer Journey
Conversational AI Bot
Premium Reporting
Integrated / Embedded Appointment Scheduling
Multimedia Digital Meeting Rooms
Social Media Integration
CRM Integration
Contact Center as a Service
Enterprise Unified Communications as a Service
Multimedia Campaign Management