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The essentials for engaging with customers

Richer, digital-first customer engagements

All-in-one customer engagement platform


For Powerful Digital Customer Service


  • Chat, SMS, & Multimedia

    Secure chat for connecting customers and agents with skills based routing + ability to add voice, video, and desktop share and co-browse. LinkLive is pre-integrated with many authenticated platforms to streamline implementation.

  • Secure Mail

    Secure mail with file attachments, for connecting customers to your business with easy integration to corporate messaging.

  • Agent Assist AI

    Contextual data to improve customer support with historical view across all LinkLive conversations (Chat, SMS, Voice) and real-time summary and detailed content for each interaction for efficient wrap-up and analytics.

  • Conversational AI

    Basic chatbot for automated FAQ responses and two-way contextual flow, including intelligent agent routing and natural language processing.

  • Workforce Management for Chat

    Automatically generate schedules and compare actual to forecasted volumes, while managing requests for sick time and unplanned time off.

  • Outlook Integration for Secure Mail

    Integrate LinkLive secure mail, file attachments and media directly within your Microsoft Office 365.

  • Engagement-Level Reporting

    Review agent performance and activity with easy-to-use charts, graphs, tiles and surveys across subscribed features.


For Contact Center Agents & Customer-Facing Staff

Includes Essential & More:

  • Native Appointment Scheduling

    Streamline scheduling of in-person and virtual meetings, connected to your personal schedule in Outlook 365.

  • Multimedia Conference Rooms

    Personal, digital conference rooms for agents and licensed professionals to collaborate with customers and efficiently deliver the best possible outcomes.

  • Social Channels

    Expand your reach by connecting LinkLive to your social channels.

  • Conversational AI Library of Bots

    Integrate premium Conversational AI to automate the routine and intelligently engage with customers 24/7/365.

  • Core, EHR, CRM, & Knowledge Base Integrations

    Simplify Agent workflow and reduce handle time by automating conversation details and screen pops with your 2nd party data systems.

  • Premium Reporting

    Monitor KPIs that matter with real-time performance. Access dashboards and custom reporting.

LinkLive Packages Breakdown

Customer Engagement Platform Essential Premium
Most Popular
Premium +
Chat, SMS, & Multimedia
Secure Mail
Agent Assist AI
Conversational AI
Workforce Management for Chat
Outlook Integration for Secure Mail
Engagement-Level Reporting
Native Appointment Scheduling
Multimedia Conference Rooms
Social Channels
Conversational AI Library of Bots
Core, EHR, CRM, and Knowledge base Integrations
Premium Reporting
Cloud-based Contact Center as a Service*
Unified Communications for Hybrid Workers and Enterprise Staff*
Workforce Engagement Management*
Multimedia Campaign Management*
*see feature details below

Included in Premium +

Cloud-based Contact Center as a Service

  • Inbound & outbound voice with IVR services
  • Any channel communication and collaboration
  • Advanced queueing and skills-based routing
  • Agent assistance modules
  • SIP trunking for VoIP and PSTN calls

Hybrid Workers and Enterprise Staff

  • Native desktop and mobile apps
  • Desk-phone accessibility
  • Dedicated phone numbers
  • Virtual numbers for compliance
  • Any channel communication and collaboration

Workforce Engagement Management

  • Standard daily reports
  • Customized reporting and ad hoc views
  • Pre and post survey management
  • Agent controls and monitoring
  • Quality assurance and evaluation
  • Workforce management for all conversations

Multimedia Campaign Management

  • Automated dialing
  • Intelligent agent routing
  • Real-time performance monitoring