Essential
For Sales, Service & Support
Includes:
-
SMS, Chat, Voice & Video
Secure chat for connecting customers and agents + ability to add voice, video, file attachments, and desktop share
-
Secure Mail
Secure mail for connecting customers to your business with easy integration to corporate messaging
-
Conversation History
Contextual client support with 360 historical view to all LinkLive interactions across chat, voice, phone SMS or secure mail
-
Workforce Management
Automatically generate schedules and compare actuals to forecasts while managing requests for sick time and unplanned time off
-
AI ChatBot
Conversational AI chatbot for automated FAQ responses and two-way contextual flow
-
Enterprise Messaging Routing
Integrate Secure Mail, file attachments and media directly within your Microsoft Office 365 or Gmail client
Premium +
For All Users
Includes Premium & More:
-
Contact Center as a Service
Omnichannel, digital first contact center for connecting customers and agents
-
Enterprise Unified Communications as a Service
Omnichannel communications and collaboration solution for all users across the organization
-
Multimedia Campaign Management
Automate outbound customer and prospect engagement via voice and SMS
LinkLive Packages Breakdown
Customer Engagement Platform | Essential |
Most Popular
Premium |
Premium + |
---|---|---|---|
SMS & Webchat with Multimedia & Skills-Based Routing | |||
AI ChatBot | |||
Digital Channels Enterprise Message Routing | |||
End to End Single Threaded Customer Journey | |||
Conversational AI Library of Bots | |||
Premium Reporting | |||
Integrated / Embedded Appointment Scheduling | |||
Multimedia Digital Meeting Rooms | |||
Social Media Integration | |||
CRM Integration | |||
Contact Center as a Service | |||
Enterprise Unified Communications as a Service | |||
Multimedia Campaign Management |