The whole LinkLive team is delighted to announce that we have won the Overall SaaS Award for Customer Service in the 2022 APPEALIE SaaS Awards.
The APPEALIE Awards celebrate innovative Software-as-a-Service (SaaS) applications that “excite, delight and get the job done.” The award-giving body recognizes various service-providing platforms – from virtual collaboration, marketing automation, enterprise-level CRM, and beyond – that keep businesses moving, increase work efficiencies, and make our lives better overall.
“As the cloud continues to grow, user expectations are also growing. Our highly selective software award honors customer-obsessed SaaS platforms that deliver extraordinary experiences and results.”
– Arabella Solaybar, Event Producer for APPEALIE
42 SaaS apps were awarded based on the excellence they’ve demonstrated in their respective industries, as well as customer outcomes and feedback. The Overall SaaS Award winners are apps that averaged over 4.6 out of 5 stars on highly-recognized software review platforms, like Capterra, GetApp, and G2. Moreover, APPEALIE also leveraged Net Promoter Scores™ (NPS), UI/UX, recent product improvements, and third-party analyst research as major criteria.
In the past, notable SaaS winners include Asana, Slack, and Zoom, which are continuously growing service providers that excel in task management, communication, and virtual collaboration. This year, other SaaS platforms that received the award include ActiveCampaign, Gong, Honeybook, and Workato.
Along with LinkLive, fellow SaaS applications in the customer service industry like Intercom, ChurnZero, and Yext have also been recognized. Martin Doettling, Chief Marketing Officer here at LinkLive, expresses our pride in this achievement:
“Trusted online experiences are what build success, for us at LinkLive and for our customers. We’re thrilled to be recognized for our commitment to empowering digital-first engagements, and our continued commitment to innovation and relationship-driven updates in an increasingly software-dominated world.”
We will continue to strive toward delivering successful customer journeys through next-generation digital transformation.