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Blog
Contact Center
Mean Time to Repair (MTTR)

Contact Center1 MIN READ

Mean Time to Repair (MTTR)

November 9, 2020 By LinkLive

LinkLive
November 9, 2020

In the contact center industry Mean time to repair (MTTR) metrics are used to calculate the amount of time that elapses between a trouble ticket being created and the agent being able to accept further calls.

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