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Call Center1 MIN READ

Integrated browser

November 7, 2020 By LinkLive
  • LinkLive
  • November 7, 2020

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Integrated browser (IB) or Web browser is web browsing technology built into a Contact Center application. The Integrated browser may be built-in to the call center software and exist as an application within the contact center software, which could be hosted locally on client end desktops (internal integrated browsers) or be hosted in a separate array outside of the contact center on clustered servers (external integrated browsers).

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