Call Center1 MIN READ
TCP/IP (Transmission Control Protocol/Internet Protocol)
TCP/IP (Transmission Control Protocol/Internet Protocol) are fundamental communication protocols at the heart of how the Internet works. TCP and IP work together as a “package-delivery system” to ensure that requested data is moved from a source host to an end user.
CCaaS: How it Started and Where it’s Going
Reinventing the Contact Center Customer Experience
Providing a Branch-Level Experience with Video Chat
For Patients, Convenience is King
Waste Not, Want Not: Automation’s Impact on Patient Engagement