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Call Center1 MIN READ

Abandon Call Rate

November 14, 2020 By LinkLive
  • LinkLive
  • November 14, 2020

Read More: Experience Innovation in Communications

Abandon Call Rate or ACR is a measure of customer satisfaction that is the percentage of unanswered calls in a contact center facility. The number of times an incoming call was abandoned by the caller during his or her attempt to reach a live agent.

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