Call Center1 MIN READ
Abandon Call Rate
Read More: Experience Innovation in Communications
Abandon Call Rate or ACR is a measure of customer satisfaction that is the percentage of unanswered calls in a contact center facility. The number of times an incoming call was abandoned by the caller during his or her attempt to reach a live agent.
CCaaS: How it Started and Where it’s Going
The Road to Recovery: Improving Patient Engagement
HCBS 2022 In Review: 3 Trends to Watch
