LinkLive Recognized in Forrester CCaaS Landscape Report  |  LEARN MORE

Customer Experience1 MIN READ

Average Hold Time (AHLDT)

October 6, 2021 By LinkLive
  • LinkLive
  • October 6, 2021

It is the amount of time an agent needs to take a customer from the start of a call to its completion. It does not include the time for greeting a customer, taking order details, closing call and reporting. AHLDT directly affects business results as poorly performing AHLDT could result in poor customer experiences which will impact your business revenue.

Providing a Branch-Level Experience with Video Chat

Looking Back: How Today’s Nursing Shortage Crisis Came to Be

Communications Technology: The Key to Curbing Staff Shortages

The Impact of the Nursing Shortage in Hospitals Today

Reinventing the Contact Center Customer Experience

Subscribe for updates