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Customer Experience1 MIN READ

Average Hold Time (AHLDT)

October 6, 2021 By LinkLive
  • LinkLive
  • October 6, 2021

It is the amount of time an agent needs to take a customer from the start of a call to its completion. It does not include the time for greeting a customer, taking order details, closing call and reporting. AHLDT directly affects business results as poorly performing AHLDT could result in poor customer experiences which will impact your business revenue.

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