Part 2: Finding the Potholes in the Patient Journey
The experience your patients have with your organization is just one of many in the broader patient ecosystem. Without a thorough understanding of the road a patient travels with your organization, it’s tough to know where the potholes are and how to fix them. It’s even tougher to know what other “roadwork” may benefit your patients’ journey with your organization.
In this panel chat, we’ll address key topics that include:
- The value of patient journey mapping and how it’s beneficial to both patients and healthcare organizations
- How to get started and what’s critical to include
- How to identify potholes and other opportunities for “roadwork” improvements