Customer Engagement Platforms vs. Digital Customer Service Tools: What's the Difference?
Many solutions online are no longer effective at delivering great customer experiences and building relationships. Businesses need a customer engagement platform (CEP) to drive deep and lasting customer loyalty. But how does a CEP achieve this, and how is it different from traditional digital customer service (DCS) tools?
Check out the 5 key differences between CEPs and DCS tools in this infographic: