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Call Center

    • Call Center
    • 1 MIN READ

    Uniform Call Distribution (UCD)

    • November 8, 2020
    • By LinkLive
    • Call Center
    • 1 MIN READ

    TTS (Text-to-Speech)

    • November 8, 2020
    • By LinkLive
    • Call Center
    • 1 MIN READ

    First Call Resolution (FCR)

    • November 8, 2020
    • By LinkLive
    • Call Center
    • 1 MIN READ

    Labor Saturation Rate

    • November 8, 2020
    • By LinkLive
    • Call Center
    • 1 MIN READ

    Dialed Number Identification Service (DNIS)

    • November 8, 2020
    • By LinkLive
    • Call Center
    • 1 MIN READ

    Average Wait Time (AWT)

    • November 8, 2020
    • By LinkLive
    • Call Center
    • 1 MIN READ

    Intelligent Call Router (ICR)

    • November 7, 2020
    • By LinkLive
    • Call Center
    • 1 MIN READ

    Centum Call Seconds (CCS)

    • November 7, 2020
    • By LinkLive
    • Call Center
    • 1 MIN READ

    Call Admission Control

    • November 7, 2020
    • By LinkLive
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