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Call Center1 MIN READ

Intelligent Call Router (ICR)

November 7, 2020 By LinkLive
  • LinkLive
  • November 7, 2020

Read More: A Midwest Story of Innovation

Intelligent Call Router (ICR) is a call routing technology employed in contact centers to route incoming phone calls appropriately based on the customer’s detected preferences or behavior patterns, agent availability and skill level. It also refers to software that utilizes these services in order to route customer calls intelligently.

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