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Labor Saturation Rate

November 8, 2020 By LinkLive
  • LinkLive
  • November 8, 2020

Related: Easily Communication-Enable Any Website to Allow for Easy Customer Connection

Labor Saturation is the upper limit of regular employees to handle any task. When it is reached, in order to accomplish given task additional CCs need to be hired that would increase LSR. Labor Saturation Rate therefore defines how many hours per day an agent can effectively work nonstop and avoid burnout.

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