CCaaS1 MIN READ

Labor Saturation Rate

November 8, 2020 By LinkLive
  • LinkLive
  • November 8, 2020

Related: Easily Communication-Enable Any Website to Allow for Easy Customer Connection

Labor Saturation is the upper limit of regular employees to handle any task. When it is reached, in order to accomplish given task additional CCs need to be hired that would increase LSR. Labor Saturation Rate therefore defines how many hours per day an agent can effectively work nonstop and avoid burnout.

COVID’s Impact on the Nursing Shortage Crisis

The Road to Recovery: Improving Patient Engagement

Jack Henry 2022 Takeaways: Balancing human relationships with digital engagement

The Impact of the Nursing Shortage in Hospitals Today

HCBS 2022 In Review: 3 Trends to Watch

 

Learn More: Replace Communications Hardware with only a Device, a Headset, and Internet Access

Request a Demo →

Subscribe for updates