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Dialed Number Identification Service (DNIS)

November 8, 2020 By LinkLive
  • LinkLive
  • November 8, 2020

Related: Protecting Communications Data Amid Today’s Digital Transformation

Dialed Number Identification Service (DNIS) is a telephone service that allows a business to identify the telephone number of an incoming call in certain situations. A DNIS call queue gives a call center agent the ability to quickly answer calls and determine its destination without having to manually look up the incoming phone number on a phone.

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