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Industries
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    Secure, HIPAA-compliant communications combined with AI-powered patient outcomes improvement.
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Packages

Blog
Call Center
Uniform Call Distribution (UCD)

Call Center1 MIN READ

Uniform Call Distribution (UCD)

November 8, 2020 By LinkLive

LinkLive
November 8, 2020

Learn More: Are Your Technology Suppliers and Partners HITRUST Certified?

Uniform Call Distribution (UCD) helps organizations prevent call siloing, which is the tendency of many call centers to seize on a customer service issue and manage only that issue, and not others that are important to the customer.

Looking Back: How Today’s Nursing Shortage Crisis Came to Be

The Impact of the Nursing Shortage in Hospitals Today

For Patients, Convenience is King

CCaaS: How it Started and Where it’s Going

The Road to Recovery: Improving Patient Engagement

Related: A Single Channel Communication Solution in the CloudOffering Secure Support across all Session Modes

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