First Call Resolution (FCR)

Read More: Avoid Capital Expenditures & Expensive Phone Switch Upgrades

First Call Resolution (FCR) is a strategy, process and metrics designed to measure whether all customers are able to speak to a human in the first call they place to the contact center, and complete the requirements within a single call.

For Patients, Convenience is King

The Impact of the Nursing Shortage in Hospitals Today

The Road to Recovery: Improving Patient Engagement

Looking Back: How Today’s Nursing Shortage Crisis Came to Be

COVID’s Impact on the Nursing Shortage Crisis

Related: Centralize all of your Communication needs with 1 Provider for Integration and Management across all Modes