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Call Center1 MIN READ

Centum Call Seconds (CCS)

November 7, 2020 By LinkLive
  • LinkLive
  • November 7, 2020

Read More: Avoid Capital Expenditures & Expensive Phone Switch Upgrades

Centum Call Seconds (CCS) is a call center industry KPI that signifies the number of calls an agent handles in a given period. It is calculated by taking total agent handle time, subtracting the agent’s break time and idle time, dividing it by 60, then multiplying it by 100.

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