Learn More: Meet our Leadership Team
Call center technology uses the GrXML standard to capture and display call center information. With GrXML, you can obtain and utilize critical call center data in cross-channel service performance metrics.
Jack Henry 2022 Takeaways: Balancing human relationships with digital engagement
The Impact of the Nursing Shortage in Hospitals Today
Providing a Branch-Level Experience with Video Chat
Reinventing the Contact Center Customer Experience
CCaaS: How it Started and Where it’s Going
Read More: Increase Agent Productivity by Supporting Chat, Click-to-call & Co-browse in a Single Interface