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Customer Experience1 MIN READ

Workforce Management (WFM)

November 7, 2020 By LinkLive
  • LinkLive
  • November 7, 2020

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Workforce Management (WFM) is the discipline of coordinating employees’ work schedules and tasks with real-time availability & attendance data in order to improve customer service, reduce costs, increase operational efficiency & enhance the total overall business experience for current and future customers.

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