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LDQ (Longest Delay In Queue)

November 7, 2020 By LinkLive
  • LinkLive
  • November 7, 2020

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LDQ (Longest Delay in Queue) is the time period which the caller has waited to be attended by a representative beyond the maximum permissible unattended hold time. This might result in callers abandoning the IVR or waiting to speak with customer service representatives.

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