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Contact Center1 MIN READ

First Contact Resolution (FCR)

November 8, 2020 By LinkLive
  • LinkLive
  • November 8, 2020

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What is First Contact Resolution in a contact center? First contact resolution (FCR) is the process of ensuring that every customer has a positive experience with a company’s customer service department. FCR may also be called initial customer interaction resolution or initial customer call resolution.

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