LinkLive Agentic AI Reaches 1,100 Customers With Leading Organizations Achieving 78% First-Call Resolution and 50% Cost ReductionRead Now>>

Why LinkLive?
- - Connect With Trust™
    
    LinkLive secures every conversation with built-in compliance—trusted by regulated industries.
  - AI That Matters
    
    Enhance agent efficiency with AI that supports, not replaces, human service.
  - Results and Outcomes
    
    Boost team performance and customer satisfaction with tools that drive real results.
  - Built for Your Industry
    
    Purpose-built features for finance, healthcare, and other high-trust sectors.
  - The LinkLive Difference
    
    All-in-one, secure, and reliable—LinkLive delivers what others can’t.
  - Journey Engine
    
    Orchestrate secure, personalized CX with advanced AI designed for regulated industries.
- - See the LinkLive Difference
    
    Why LinkLive
Platform
- - LinkLive Core
    
    Use a current, secure platform with pre-built workflows, delivering impressive outcomes.
  - Digital-First Communications (DCS)
    
    Agents seamlessly support customers though integration.
  - Contact Center as a Service (CCaaS)
    
    Manage contact center securely, compliantly, optimally.
  - Integrations
    
    LinkLive integration elevates service, boosts productivity.
  - Enterprise Communications
    
    Utilize top tools, enhance performance, efficiency.
  - Agent CoPilot
    
    Real-time insights and suggestions that empower smarter, faster agents.
  - Chatbot IVA
    
    AI-enabled virtual assistant for secure, personalized 24/7 customer support.
  - Voice, Video, & Messaging
    
    Secure voice, video, and messaging for confident communication.
  - Chat, SMS, & Secure Mail
    
    Secure chat, SMS, and mail for faster, more personalized communication.
  - Knowledge Base
    
    Puts real-time knowledge at your team’s fingertips for faster, smarter support.
- - Experience how you can use LinkLive to power secure customer engagement.
    
    Request a demo
Solutions
- - Be There for Customers
    
    Get the elegant, frictionless solution you need to deliver optimal CX.
  - Empowering Agents
    
    Equip your agents with the features they need to deliver optimal CX.
  - Mobile Workers
    
    Unlock compliant communications for on-the-go professionals in dynamic fields.
  - Optimizing for Supervisors
    
    Give supervisors what they need to thrive.
  - Enterprise Users
    
    Onboard a platform tailor-made to handle modern enterprise users.
  - Administrators
    
    Administrators can leverage modern solutions and features.
- - Experience how you can use LinkLive to power secure customer engagement.
    
    Request a demo
Industries
- - Healthcare
    
    Secure, HIPAA-compliant communications combined with AI-powered patient outcomes improvement.
  - Finance
    
    Enable successful customer journeys through consistent and personalized service across all channels.
  - Social Assistance
    
    Supporting 211s, 988s, and community programs with AI-enabled tools that improve service delivery and care.
  - Retail
    
    Deliver on the highest customer expectations with most secure and compliant CCaaS available.
  - Government
    
    Help government agencies and departments better serve their communities.
- - Celebrating LinkLive, The Future of Customer Engagement
    
    Learn more
Resources
- - Articles
    
    Expert insights to inspire better communication.
  - Blog
    
    News, tips, and stories from the LinkLive community.
  - Case Studies
    
    See how real clients achieve success with LinkLive.
  - Ebooks
    
    In-depth guides for modern engagement strategies.
  - Events
    
    Meet us at key industry events and conferences.
  - Infographics
    
    Quick, visual breakdowns of key concepts.
  - Podcasts
    
    Hear from innovators shaping secure communication.
  - Recordings
    
    Watch past webinars, demos, and events anytime.
  - Reports
    
    Research and insights to guide your strategy.
  - User Guides
    
    Step-by-step help for getting the most from LinkLive.
  - Webinars + Videos
    
    Join live or explore expert-led videos anytime.
  - Whitepapers
    
    Deep dives on trends in secure digital engagement.
- - LinkLive Strengthens Leadership Team Following Record Growth Year
    
    Learn more
Packages

Blog
Call Center
Uniform Call Distribution (UCD)

Call Center1 MIN READ

Uniform Call Distribution (UCD)

November 8, 2020 By LinkLive

LinkLive
November 8, 2020

Learn More: Are Your Technology Suppliers and Partners HITRUST Certified?

Uniform Call Distribution (UCD) helps organizations prevent call siloing, which is the tendency of many call centers to seize on a customer service issue and manage only that issue, and not others that are important to the customer.

Looking Back: How Today’s Nursing Shortage Crisis Came to Be

The Impact of the Nursing Shortage in Hospitals Today

For Patients, Convenience is King

CCaaS: How it Started and Where it’s Going

The Road to Recovery: Improving Patient Engagement

Related: A Single Channel Communication Solution in the CloudOffering Secure Support across all Session Modes

Subscribe for updates

Contact Sales

sales@linklive.ai

Related Articles

Connect With Trust™: We Made It Official, So You Can Make It Secure

Celebrating a Year of AI Innovation at LinkLive 🚀

3 Reasons Why AI-Enabled Communication Matters for Credit Unions