Call Center1 MIN READ
Uniform Call Distribution (UCD)
Learn More: Are Your Technology Suppliers and Partners HITRUST Certified?
Uniform Call Distribution (UCD) helps organizations prevent call siloing, which is the tendency of many call centers to seize on a customer service issue and manage only that issue, and not others that are important to the customer.
Looking Back: How Today’s Nursing Shortage Crisis Came to Be
The Impact of the Nursing Shortage in Hospitals Today
For Patients, Convenience is King
CCaaS: How it Started and Where it’s Going
The Road to Recovery: Improving Patient Engagement
