Uniform Call Distribution (UCD)

Learn More: Are Your Technology Suppliers and Partners HITRUST Certified?

Uniform Call Distribution (UCD) helps organizations prevent call siloing, which is the tendency of many call centers to seize on a customer service issue and manage only that issue, and not others that are important to the customer.

Looking Back: How Today’s Nursing Shortage Crisis Came to Be

The Impact of the Nursing Shortage in Hospitals Today

For Patients, Convenience is King

CCaaS: How it Started and Where it’s Going

The Road to Recovery: Improving Patient Engagement

Related: A Single Channel Communication Solution in the CloudOffering Secure Support across all Session Modes