Why LinkLive?
- - Connect With Trust™
    
    LinkLive secures every conversation with built-in compliance—trusted by regulated industries.
  - AI That Matters
    
    Enhance agent efficiency with AI that supports, not replaces, human service.
  - Results and Outcomes
    
    Boost team performance and customer satisfaction with tools that drive real results.
  - Built for Your Industry
    
    Purpose-built features for finance, healthcare, and other high-trust sectors.
  - The LinkLive Difference
    
    All-in-one, secure, and reliable—LinkLive delivers what others can’t.
  - Journey Engine
    
    Orchestrate secure, personalized CX with advanced AI designed for regulated industries.
- - See the LinkLive Difference
    
    Why LinkLive
Platform
- - LinkLive Core
    
    Use a current, secure platform with pre-built workflows, delivering impressive outcomes.
  - Agent CoPilot
    
    Real-time insights and suggestions that empower smarter, faster agents.
  - Chat, SMS, & Secure Mail
    
    Secure chat, SMS, and mail for faster, more personalized communication.
  - Chatbot IVA
    
    AI-enabled virtual assistant for secure, personalized 24/7 customer support.
  - Contact Center as a Service (CCaaS)
    
    Manage contact center securely, compliantly, optimally.
  - Digital-First Communications (DCS)
    
    Agents seamlessly support customers though integration.
  - Enterprise Communications
    
    Utilize top tools, enhance performance, efficiency.
  - Integrations
    
    LinkLive integration elevates service, boosts productivity.
  - Knowledge Base
    
    Puts real-time knowledge at your team’s fingertips for faster, smarter support.
  - Voice, Video, & Messaging
    
    Secure voice, video, and messaging for confident communication.
  - Voice IVA
    
    Secure, seamless, and personalized conversations over the phone.
- - Experience how you can use LinkLive to power secure customer engagement.
    
    Request a demo
Solutions
- - Administrators
    
    Administrators can leverage modern solutions and features.
  - Be There for Customers
    
    Get the elegant, frictionless solution you need to deliver optimal CX.
  - Empowering Agents
    
    Equip your agents with the features they need to deliver optimal CX.
  - Enterprise Users
    
    Onboard a platform tailor-made to handle modern enterprise users.
  - Mobile Workers
    
    Unlock compliant communications for on-the-go professionals in dynamic fields.
  - Optimizing for Supervisors
    
    Give supervisors what they need to thrive.
- - Experience how you can use LinkLive to power secure customer engagement.
    
    Request a demo
Industries
- - Healthcare
    
    Secure, HIPAA-compliant communications combined with AI-powered patient outcomes improvement.
  - Finance
    
    Enable successful customer journeys through consistent and personalized service across all channels.
  - Social Assistance
    
    Supporting 211s, 988s, and community programs with AI-enabled tools that improve service delivery and care.
  - Retail
    
    Deliver on the highest customer expectations with most secure and compliant CCaaS available.
  - Government
    
    Help government agencies and departments better serve their communities.
- - Celebrating LinkLive, The Future of Customer Engagement
    
    Learn more
Resources
- - Articles
    
    Expert insights to inspire better communication.
  - Blog
    
    News, tips, and stories from the LinkLive community.
  - Case Studies
    
    See how real clients achieve success with LinkLive.
  - Ebooks + Datasheets
    
    In-depth guides for modern engagement strategies.
  - Events
    
    Meet us at key industry events and conferences.
  - Infographics
    
    Quick, visual breakdowns of key concepts.
  - Podcasts
    
    Hear from innovators shaping secure communication.
  - Recordings
    
    Watch past webinars, demos, and events anytime.
  - User Guides
    
    Step-by-step help for getting the most from LinkLive.
  - Webinars + Videos
    
    Join live or explore expert-led videos anytime.
- - LinkLive Strengthens Leadership Team Following Record Growth Year
    
    Learn more
Packages

Customer Experience1 MIN READ

Blended Agent

November 7, 2020 By LinkLive

LinkLive
November 7, 2020

Blended Agent is the hybrid agent that combines the best of real world and online agents to offer the fastest, most convenient, and most engaging customer experience.

Reinventing the Contact Center Customer Experience

COVID’s Impact on the Nursing Shortage Crisis

Jack Henry 2022 Takeaways: Balancing human relationships with digital engagement

Providing a Branch-Level Experience with Video Chat

HCBS 2022 In Review: 3 Trends to Watch

Subscribe for updates

Contact Sales

1.952.392.1831

sales@linklive.ai

Connect With Trust™

AI That Matters

Results and Outcomes

Built for Your Industry

The LinkLive Difference

Journey Engine

LinkLive Core

Agent CoPilot

Chat, SMS, & Secure Mail

Chatbot IVA

Contact Center as a Service (CCaaS)

Digital-First Communications (DCS)

Enterprise Communications

Integrations

Knowledge Base

Voice, Video, & Messaging

Voice IVA

Administrators

Be There for Customers

Empowering Agents

Enterprise Users

Mobile Workers

Optimizing for Supervisors

Healthcare

Finance

Social Assistance

Retail

Government

Articles

Blog

Case Studies

Ebooks + Datasheets

Events

Infographics

Podcasts

Recordings

User Guides

Webinars + Videos

Blended Agent

Subscribe for updates

Contact Sales

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