Contact Center CRM (Customer Relationship Management)

Learn More: Cloud Configuration Reduces Deployment Time & Cost

A contact center CRM system combines call center functionality with traditional customer relationship management to give an overview of the entire contact center from a business perspective as well as how each individual routes is performing. CRM in a Contact Center environment provides for more effective resource coordination and ensures increased productivity, efficiency, and quality.

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Providing a Branch-Level Experience with Video Chat

Read More: Meet Service Level Agreements (SLAs) with Real-Time Contact Center Metrics