A Midwest regional healthcare system partnered with LinkLive to enhance customer service, improve physician communications, and reduce patient readmissions through the use of LinkLive’s HIPAA-compliant communications platform.
LinkLive Healthcare provides the healthcare system with a secure and HIPAA-compliant unified communications platform tailored for their use across multiple departments. The system currently utilizes LinkLive in their contact center, business office and centralized clinical scheduling center. LinkLive Healthcare gives their agents the opportunity to engage patients in a voice call, web chat, video conference or utilize desktop and file sharing–all through one secure and easy-to-use tool. The healthcare system also uses LinkLive to power their Physician Communication Line – a key part of their initiative to reduce patient readmissions. The Physician Communication Line has helped to significantly improve communication between hospitalists and primary care physicians regarding patient care transitions, ultimately resulting in better care coordination and helping to decrease readmissions by 3%.
This Midwest regional healthcare system is an integrated care delivery system headquartered in Minnesota. They participate as an Accountable Care Organization in addition to the traditional models of care delivery. Patients at the very center of everything the organization does, and they are dedicated to providing quality, innovative and cost-effective care for their patients.
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