Contact Center1 MIN READ
Variance-to-Mean Ratio (VMR)
Learn More: Are Your Technology Suppliers and Partners HITRUST Certified?
Variance-to-Mean Ratio (VMR) is a statistical measure commonly used in the telecommunications industry to provide an indication of the effectiveness of a Contact Center agent in closing calls.
Providing a Branch-Level Experience with Video Chat
HCBS 2022 In Review: 3 Trends to Watch
For Patients, Convenience is King
Reinventing the Contact Center Customer Experience
The Impact of the Nursing Shortage in Hospitals Today
Learn More: Real-Time, Next Generation Contact Center Performance Monitoring to meet KPIs