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Why LinkLive?
- - Connect With Trust™
    
    LinkLive secures every conversation with built-in compliance—trusted by regulated industries.
  - AI That Matters
    
    Enhance agent efficiency with AI that supports, not replaces, human service.
  - Results and Outcomes
    
    Boost team performance and customer satisfaction with tools that drive real results.
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    Purpose-built features for finance, healthcare, and other high-trust sectors.
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    All-in-one, secure, and reliable—LinkLive delivers what others can’t.
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Platform
- - LinkLive Core
    
    Use a current, secure platform with pre-built workflows, delivering impressive outcomes.
  - Digital-First Communications (DCS)
    
    Agents seamlessly support customers though integration.
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    Manage contact center securely, compliantly, optimally.
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    LinkLive integration elevates service, boosts productivity.
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    Utilize top tools, enhance performance, efficiency.
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- - Experience how you can use LinkLive to power secure customer engagement.
    
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Solutions
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    Get the elegant, frictionless solution you need to deliver optimal CX.
  - Empowering Agents
    
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    Unlock compliant communications for on-the-go professionals in dynamic fields.
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    Administrators can leverage modern solutions and features.
- - Experience how you can use LinkLive to power secure customer engagement.
    
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Industries
- - Healthcare
    
    Secure, HIPAA-compliant communications combined with AI-powered patient outcomes improvement.
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    Enable successful customer journeys through consistent and personalized service across all channels.
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    Supporting 211s, 988s, and community programs with AI-enabled tools that improve service delivery and care.
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    Deliver on the highest customer expectations with most secure and compliant CCaaS available.
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- - Celebrating LinkLive, The Future of Customer Engagement
    
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Resources
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    Join live or explore expert-led videos anytime.
  - Whitepapers
    
    Deep dives on trends in secure digital engagement.
- - LinkLive Strengthens Leadership Team Following Record Growth Year
    
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Packages

Blog
Contact Center
Variance-to-Mean Ratio (VMR)

Contact Center1 MIN READ

Variance-to-Mean Ratio (VMR)

November 7, 2020 By LinkLive

LinkLive
November 7, 2020

Learn More: Are Your Technology Suppliers and Partners HITRUST Certified?

Variance-to-Mean Ratio (VMR) is a statistical measure commonly used in the telecommunications industry to provide an indication of the effectiveness of a Contact Center agent in closing calls.

Providing a Branch-Level Experience with Video Chat

HCBS 2022 In Review: 3 Trends to Watch

For Patients, Convenience is King

Reinventing the Contact Center Customer Experience

The Impact of the Nursing Shortage in Hospitals Today

Learn More: Real-Time, Next Generation Contact Center Performance Monitoring to meet KPIs

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