Contact Center1 MIN READ
Mean Time to Repair (MTTR)
In the contact center industry Mean time to repair (MTTR) metrics are used to calculate the amount of time that elapses between a trouble ticket being created and the agent being able to accept further calls.
Looking Back: How Today’s Nursing Shortage Crisis Came to Be
CCaaS: How it Started and Where it’s Going
Jack Henry 2022 Takeaways: Balancing human relationships with digital engagement
