Longest Delay In Queue (LDQ)

Related: Secure File Transfer & Co-Browse

LDQ (Longest Delay in Queue) is the time period which the caller has waited to be attended by a representative beyond the maximum permissible unattended hold time. This might result in callers abandoning the IVR or waiting to speak with customer service representatives.

CCaaS: How it Started and Where it’s Going

Jack Henry 2022 Takeaways: Balancing human relationships with digital engagement

For Patients, Convenience is King

Providing a Branch-Level Experience with Video Chat

HCBS 2022 In Review: 3 Trends to Watch

Related: Campaign Manager for Automated Outbound Consumer & Prospect Engagement