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Contact Center1 MIN READ


November 7, 2020 By LinkLive
  • LinkLive
  • November 7, 2020

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API is the acronym for Application Program Interface, and this is a library of methods that is used to provide a way for various software components to communicate with each other. In a contact center, for example, the interactions between a prospect and a company’s call center software can be said to be enabled by API calls.

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