GrXML

Learn More: Meet our Leadership Team

Call center technology uses the GrXML grammars to capture and display call center information. With GrXML files, you can obtain and utilize critical call center data in cross-channel service performance metrics.

Jack Henry 2022 Takeaways: Balancing human relationships with digital engagement

The Impact of the Nursing Shortage in Hospitals Today

Providing a Branch-Level Experience with Video Chat

Reinventing the Contact Center Customer Experience

CCaaS: How it Started and Where it’s Going

Read More: Increase Agent Productivity by Supporting Chat, Click-to-call & Co-browse in a Single Interface