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Call Center1 MIN READ

Call Detail Record (CDR)

November 13, 2020 By LinkLive
  • LinkLive
  • November 13, 2020

In contact center terminology, a call detail record (CDR) refers to the collection of information about a specific call to a contact center. This information is recorded for each call that comes into a contact center whether it be an inbound or an outbound call.

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