Call Center Trends and CX Insights | LinkLive

LinkLive Recognized in Forrester CCaaS Landscape Report | LEARN MORE

Why LinkLive?
Platform
- - PRODUCT
  - LinkLive Core
    
    Use a current, secure platform with pre-built workflows, delivering impressive outcomes.
  - Digital-First Communications (DCS)
    
    Agents seamlessly support customers though integration.
  - Contact Center as a Service (CCaaS)
    
    Manage contact center securely, compliantly, optimally.
  - Integrations
    
    LinkLive integration elevates service, boosts productivity.
  - Enterprise Communications
    
    Utilize top tools, enhance performance, efficiency.
- - Experience how you can use LinkLive to power secure customer engagement.
    
    Request a demo
Solutions
- - Be There for Customers
    
    Get the elegant, frictionless solution you need to deliver optimal CX.
  - Empowering Agents
    
    Equip your agents with the features they need to deliver optimal CX.
  - Mobile Workers
    
    Unlock compliant communications for on-the-go professionals in dynamic fields.
  - Optimizing for Supervisors
    
    Give supervisors what they need to thrive.
  - Enterprise Users
    
    Onboard a platform tailor-made to handle modern enterprise users.
  - Administrators
    
    Administrators can leverage modern solutions and features.
- - Experience how you can use LinkLive to power secure customer engagement.
    
    Request a demo
Industries
- - INDUSTRIES
  - Healthcare
    
    Secure, HIPAA-compliant communications combined with AI-powered patient outcomes improvement.
  - Finance
    
    Enable successful customer journeys through consistent and personalized service across all channels.
  - Manufacturing
    
    Address your customers most pressing needs with advanced contact center solutions.
  - Education
    
    Allow students, families and staff to communicate seamlessly.
  - Retail
    
    Deliver on the highest customer expectations with most secure and compliant CCaaS available.
  - Government
    
    Help government agencies and departments better serve their communities.
- - Celebrating LinkLive, The Future of Customer Engagement
    
    Learn more
Resources
- - RESOURCES
  - Resource Center
    
    Deepen your knowledge of enhancing customer experiences with our curated resources.
  - Blog
    
    Stories about the future of digital engagement.
  - Case Studies
    
    Discover how businesses like you use LinkLive to support and engage customers.
  - Ebooks & Whitepapers
    
    Discover ebooks, guides, and whitepapers full of insight.
  - Webinars
    
    Exploring topics and themes around modernizing customer experiences.
- - Celebrating LinkLive, The Future of Customer Engagement
    
    Learn more
Packages

AI
3 MINS READ

3 Reasons Why AI-Enabled Communication Matters for Credit Unions

January 10, 2025
By Julie Hsu

AI
4 MINS READ

7 Hidden Challenges of Modern Customer Service (And How to Fix Them)

January 8, 2025
By Pat Reetz

AI
4 MINS READ

Your Customer Service Playlist: 2024 Wrapped, 2025 Ready

December 13, 2024
By Julie Hsu

Call Center
1 MIN READ

Abandon Call Rate

November 14, 2020
By LinkLive

Call Center
1 MIN READ

TCP/IP (Transmission Control Protocol/Internet Protocol)

November 14, 2020
By LinkLive

Call Center
1 MIN READ

Service Level (SL)

November 14, 2020
By LinkLive

Call Center
1 MIN READ

Queue Time

November 14, 2020
By LinkLive

Call Center
1 MIN READ

N+1 Redundancy

November 14, 2020
By LinkLive

Call Center
1 MIN READ

Logged On

November 14, 2020
By LinkLive

1 2 3 … 5 >