From the Archive: Perry Price on Healthcare, Banking, and Customer Engagement

Before we were LinkLive, we were Revation Systems.

During those years, our co-founder Perry Price wrote a lot. He covered patient experience, digital banking, AI, and the gap between them. His pieces ran in industry outlets like No Jitter, Health IT Outcomes, The Financial Brand, and BAI Banking Strategies.

We’ve gathered them here in one place. Each link opens the original article on the publisher’s site, so you’ll see the Revation Systems name in the bylines. Some of the technology has moved on since then. The core idea hasn’t: secure, human connection is what customers remember.

Healthcare

• Three Emerging Trends Impacting & Accelerating Digital Communications Adoption: Healthcare Business Today, 2021
• HIPAA vs. HITRUST, And Why It Matters: Health IT Outcomes, 2019
• How AI Can Help Seniors Navigate Care: Health IT Outcomes, 2019
• 4 Ways To Improve The Patient Experience: Health IT Outcomes, 2019
• Telemedicine: Reaching Rural Communities In A New Way: Health IT Outcomes, 2018
• Closing the Healthcare Gaps with UC & Data: No Jitter, 2018
• What’s the Potential for Real-Time Analytics in Healthcare?: RTInsights, 2018
• Virtual Monitoring & How It Can Improve The Patient Experience: Health IT Outcomes, 2018
• How Call Centers Are Transforming Veteran Care: No Jitter, 2018
• Medical Call Centers, Or Next-Generation Clinics?: Health IT Outcomes, 2018
• How UC Is Helping ACOs Integrate Comms For Better Care: Health IT Outcomes, 2018
• Self-Service & mHealth: How Tech is Transforming Expectations: By Dennis Dailey, Mobile Health Times, 2018
• Zero-Trust, Session-Based Models Overpowering Legacy Technology for Healthcare Networking Enhancements: Electronic Health Reporter

Banking and Financial Services

• 3 Ways to Improve Customer Loyalty Through a Secure Digital Banking Approach: Banking Exchange, 2021
• The Hunt for Frictionless Connections That Are Also Safe: ABA Banking Journal, 2020
• Customer Engagement Is Not a Job for Technology Alone: BAI Banking Strategies, 2020
• Elevating the Customer Experience in Banking: No Jitter, 2019
• Fintech & Banking: The Shift in Customer Experience: CustomerThink, 2019
• Most Financial Institutions Over-Engineer Their AI Solutions: The Financial Brand, 2018
• How APIs Help Banks Connect with Customers: No Jitter, 2018

AI and Communications

• AI’s Mark on UC, and How It’s Shaping the Future of Engagement: No Jitter, 2019

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