Call Metering

Call Metering in a contact center allows tracking incoming and outgoing calls, call duration. Call metering enables recording of both sides and analyzing the data accordingly.

The Road to Recovery: Improving Patient Engagement

Providing a Branch-Level Experience with Video Chat

Reinventing the Contact Center Customer Experience

Jack Henry 2022 Takeaways: Balancing human relationships with digital engagement

COVID’s Impact on the Nursing Shortage Crisis