Call Center1 MIN READ
What is an Erlang Calculator in a Call Center?
Excellent question. First, let’s define contact center – it is a central location where companies or individuals (e.g., persons who are the subject of a telephone survey) communicate with customers and clients. One common use of Erlang Calculator is to help companies understand the number of agents that will be required to effectively handle the volume of calls that they get on a regular basis.
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