Empowering Agents
Meet customers
Anywhere
On their terms, in the
channel that’s convenient
for them.
Harness All Your Data
Tap into all your
datasets to derive all-
new actionable insights.
Handle Any Call
Volume
Scalable solutions, built
for managing volume
today and as you grow.
AI-Driven Assistance
Automate the routine,
encourage best
practices and improve
agent performance.
Any Channel, One
Agent Desktop
Revolutionize how your teams manage multiple communication channels.
- Single pane of glass: Unified interface for chat, SMS, secure mail, inbound and outbound voice with full multimedia, managed from a single, elegant app.
- Improved efficiency: Streamlined communication management across the board, with Agent Assist AI to give your team a boost.
- Meet customers everywhere: Effortless channel transitions to meet complex workflows with ease in real-time or asynchronously.
- Improved customer satisfaction: Resolve issues faster and without breaking down the conversation chain.
- Accelerated problem resolution: Give every customer what they want; their problem solved, asap. Provide self-service until a human is needed then handoff seamlessly.
Streamlined sessions
with history and integration
Efficiently manage customer interactions with streamlined sessions, integrating conversation history and data from various sources such as CRMs, Bank Cores, and Healthcare EHRs. With less friction, agents can quickly access customer information, gain context and deliver personalized, informed responses, improving customer satisfaction and meeting SLA targets.
Seamless Access
All the data and history you need at your fingertips to deliver the best CX.
Enhanced Insights
Integrate all your data sources and derive all new business insights.
Hyper-Personalization
Tailor every conversation to the customer with individualized screen-pops.
Higher satisfaction
Deliver better-informed responses, resolve faster, and drive delight.
Real-time dashboard for
Agent analytics and
performance results
Leverage embedded analytics for enhanced performance and real-time insights. Each individual agent’s performance data is always readily available with personalized and agreed SLAs including Inbound / Outbound Sessions, Average Agent Answer Time, and many more.
Contact center supervisors can monitor SLAs, adjust training, and address issues as they arise, ensuring optimal customer experiences and improved staff morale.
Rapid Problem-Solving
Real-time SLA monitoring for quick and efficient resolution of any issue.
Call management
for reduced handle time
Streamline call management for reduced handle times and enhanced customer satisfaction. Utilize intelligent, skills-based-routing, and flexible presence states to optimize call distribution, ensuring seamless operations and meeting SLA targets.
Intelligent Routing
Optimize call distribution and queue structure to deliver stellar CX.
Skills-based Approach
Match all callers with suitable agents to delight with every interaction.
Mobile app for scheduling
Agents can easily view their schedules, request changes, and trade shifts with peers, ensuring optimal staffing levels and increased efficiency.
Streamline your contact center operations and enable supervisors to manage schedules and approve shift swaps from anywhere.
Agent Assist AI
Enhance automation and personalization in contact centers, providing real-time recommendations to agents during customer interactions.
By analyzing past successful interactions and utilizing advanced models, our Agent Assist AI continually refines its suggestions, ensuring agents deliver exceptional service, even in complex conversations.
Our partnership with LinkLive Healthcare is truly collaborative. They listen to our needs and pain points, then work with us to assure that Fairview’s patient transfer process remains successful.
Manager, Patient Flow at
Fairview Health Services
LinkLive’s single interface makes it very easy for our agents to switch between modes on the fly, share files, co-browse, and schedule a follow-up. It absolutely has resulted in better customer experience.
Customer Service Center Manager at
a major financial services firm.
Linklive has been so responsive and quick to support us. Their focus on innovation is exciting and we know that we can rely on them to help us continue to improve our digital customer service.
Assistant Vice President
Service Center Manager, Newburyport Bank
Serving Hundreds of Global Enterprises
Read about the firsthand experience of some of the hundreds of companies who enjoy LinkLive every single day.
