Contact Center1 MIN READ

Virtual contact center (VCC)

November 14, 2020 By LinkLive
  • LinkLive
  • November 14, 2020

Learn More: Add Video to Your Collaboration

A virtual contact center (VCC) is a set of technologies and methods used to facilitate the delivery of customer relationship management (CRM) processes over communications networks. The term also encompasses the employee’s contact center-like training for engagement in VCC work (VCC work).

Looking Back: How Today’s Nursing Shortage Crisis Came to Be

Waste Not, Want Not: Automation’s Impact on Patient Engagement

COVID’s Impact on the Nursing Shortage Crisis

For Patients, Convenience is King

Providing a Branch-Level Experience with Video Chat

Request a Demo →

Subscribe for updates