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Contact Center1 MIN READ

Virtual contact center (VCC)

November 14, 2020 By LinkLive
  • LinkLive
  • November 14, 2020

Learn More: Add Video to Your Collaboration

A virtual contact center (VCC) is a set of technologies and methods used to facilitate the delivery of customer relationship management (CRM) processes over communications networks. The term also encompasses the employee’s contact center-like training for engagement in VCC work (VCC work).

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