Learn More: Add Video to Your Collaboration
A virtual contact center (VCC) is a set of technologies and methods used to facilitate the delivery of customer relationship management (CRM) processes over communications networks. The term also encompasses the employee’s contact center-like training for engagement in VCC work (VCC work).
Looking Back: How Today’s Nursing Shortage Crisis Came to Be
Waste Not, Want Not: Automation’s Impact on Patient Engagement
COVID’s Impact on the Nursing Shortage Crisis
For Patients, Convenience is King
Providing a Branch-Level Experience with Video Chat