Contact Center1 MIN READ

End Of Call Disposition

November 14, 2020 By LinkLive
  • LinkLive
  • November 14, 2020

Read More: A Midwest Story of Innovation

In telephone business, an end of call disposition (EOCD) is an action taken by a contact center agent to close out a contact with a customer such that their interaction with the agent is concluded and no further action needs to be taken. An EOCD may consists of different actions like closing a service ticket, clearing a trouble call etc.

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