Contact Center1 MIN READ

Average Handle Time (AHT)

November 10, 2020 By LinkLive
  • LinkLive
  • November 10, 2020

The contact center average handle time (AHT) is the amount of time that an agent spends on a call. The longer contact center average handle time (AHT) is, the busier the call center is.

The Road to Recovery: Improving Patient Engagement

HCBS 2022 In Review: 3 Trends to Watch

For Patients, Convenience is King

Providing a Branch-Level Experience with Video Chat

Looking Back: How Today’s Nursing Shortage Crisis Came to Be

Request a Demo →

Subscribe for updates