Revation Systems is now LinkLive; hear from our founder. Learn More

Why LinkLive?
- - Why LinkLive?
    
    Discover new depths of connection. See the customer journey, connect through any channel, drive performance.
  - Purpose Built for CEP
    
    We provide a unified, highly-secure, customer experience with predictive analytics to radically improve strategies and customer loyalty.
  - Security and Privacy
    
    We want to ensure the safety & protection of our customer’s data. Security is our priority, not an afterthought.
- - What’s New?
    
    How to Build an AI-Powered Customer Experience Platform
    
    Read more
Platform
- - Why LinkLive?
    
    Discover new depths of connection. See the customer journey, connect through any channel, drive performance.
  - Purpose Built for CEP
    
    We provide a unified, highly-secure, customer experience with predictive analytics to radically improve strategies and customer loyalty.
  - Security and Privacy
    
    We want to ensure the safety & protection of our customer’s data. Security is our priority, not an afterthought.
Industries
- - Deliver Modern Customer Experiences
    
    Implement a platform that cares about the customer experience as much as you do.
  - Healthcare
    
    Secure, HIPAA-compliant communications combined with AI-powered patient outcomes improvement.
  - Finance
    
    Enable successful customer journeys through consistent and personalized service across all channels.
- - Case Studies
  - What’s New?
    
    How to Build an AI-Powered Customer Experience Platform
    
    Read more
Resources
- - Customer Stories
    
    Discover how businesses like you use LinkLive to support and engage customers.
  - Blog
    
    Stories about the future of digital engagement.
  - Ebooks & Whitepapers
    
    Discover ebooks, guides, and whitepapers full of insight.
  - Webinars
    
    Exploring topics and themes around modernizing customer experiences.
- - Celebrating LinkLive, The Future of Customer Engagement
    
    Revation Systems is now LinkLive; hear from our founder.
    
    Learn more
Packages
- - Built for trust.
    
    Our mission is to deliver best-in-class customer experiences with trust, utilizing artificial intelligence and a human-connected approach
  - Trust through Compliance & Security
    
    Building a trusted relationship with customers.
  - Customer Engagement Platform
    
    Bringing the entire customer journey under one roof.
  - AI-Powered Customer Engagement
    
    Helping contact center-based businesses optimize customer engagement.
  - Contact Center-as-a-Service (CCaaS)
    
    Empowering businesses to optimize the entire customer journey.
  - News & Press
    
    Read about the most recent press releases, product launches, and company announcements.

Blog
Contact Center
Average Handle Time (AHT)

Contact Center1 MIN READ

Average Handle Time (AHT)

November 10, 2020 By LinkLive

LinkLive
November 10, 2020

The contact center average handle time (AHT) is the amount of time that an agent spends on a call. The longer contact center average handle time (AHT) is, the busier the call center is.

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