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Contact Center1 MIN READ

Automatic Call Distributor (ACD)

November 14, 2020 By LinkLive
  • LinkLive
  • November 14, 2020

Read More: Avoid Capital Expenditures & Expensive Phone Switch Upgrades

Automatic call distributor or Automatic call distributor (ACD) is a telecommunications system feature that routes incoming telephone calls automatically to a series of agents in a contact center. An ACD can store information on the number of available agents as well as on the caller in order to direct incoming calls to the appropriate agent.

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