LinkLive Once Again Earns Rigorous HITRUST r2 Certification |  LEARN MORE

Contact Center1 MIN READ

Agent Availability

November 20, 2020 By LinkLive System
  • LinkLive System
  • November 20, 2020

Agent Availability (also called as Customer Contact Ratio or Assist Rate) is a key performance indicator used by most contact centers to measure the efficiency of a contact center agent. It is calculated by dividing average number of calls attended by the agents during any given time period, by the total hours worked during that period.

HCBS 2022 In Review: 3 Trends to Watch

Reinventing the Contact Center Customer Experience

For Patients, Convenience is King

The Road to Recovery: Improving Patient Engagement

The Impact of the Nursing Shortage in Hospitals Today

Request a Demo →

Subscribe for updates