Contact Center1 MIN READ
ACD (Automatic Call Distributor)
Learn More: Meet our Leadership Team
Automatic Call Distributor is a contact center term used to describe a system that distributes inbound telephone calls over multiple agents as efficiently as possible in order to increase agent productivity.
For Patients, Convenience is King
Mobile Banking Trends, Benefits & Advantages
Looking Back: How Today’s Nursing Shortage Crisis Came to Be
The Road to Recovery: Improving Patient Engagement