ACD (Automatic Call Distributor)

Learn More: Meet our Leadership Team

Automatic Call Distributor is a contact center term used to describe a system that distributes inbound telephone calls over multiple agents as efficiently as possible in order to increase agent productivity.

For Patients, Convenience is King

Mobile Banking Trends, Benefits & Advantages

Looking Back: How Today’s Nursing Shortage Crisis Came to Be

The Road to Recovery: Improving Patient Engagement

Providing a Branch-Level Experience with Video Chat